Frequently Asked Questions

Transfer Funds

• How do I deposit checks into an account at optionsXpress?
• How do I do a wire transfer into an account?
• How do I establish ACH service for accounts at optionsXpress?
• How do I deposit a security certificate into an account?
• How do I withdraw or transfer funds from an account?
• How do I fund my account with SGD using internet banking?

How do I deposit checks into an account at optionsXpress?

• We accept personal checks where the registration on the check is the same as the optionsXpress, Inc. account.
• We accept cashier's checks where the remitter's name is pre-printed on the check by issuing bank only. The remitter's name must be the same as the optionsXpress, Inc. account.
• Please note that we do NOT accept certain forms of deposits including (but not limited to) cash, credit card or line-of-credit checks, starter checks, traveler's checks, money orders, third-party deposits such as United States Treasury Tax Refund checks.
• Checks must be payable in USD$ or SGD$ only.
• Please ensure your checks are made payable to optionsXpress, Inc. and note that USD checks MUST be U.S. Bank Clearing eligible as they are processed in the U.S.
• The name on the check to be deposited must match the registration on the optionsXpress account. We do NOT accept third party deposits (i.e. We do not accept checks payable to optionsXpress from non-account holders or checks where a recipient makes an endorsement over to optionsXpress).
• Please make sure the account name and optionsXpress account number are printed on each check.
• If your check is for a new account, please attach your signed Account Application and any applicable supporting documents.
• If you already have an account number, Printable Deposits Slips are available (Login required).
• Once the check is received by optionsXpress, an e-mail confirmation will be sent with deposit details.
• Certified funds will be available next day. Personal checks are normally available in 3-5 business days. However, deposits may be held up to 10 business days or longer depending on various circumstances.

Check deposit mailing address:

optionsXpress Singapore Pte Ltd
Attn: Cashiering
3 Pickering Street
#02-51 Nankin Row
China Square Central
Singapore 048660

Back to top  |  Back to Main FAQ Page

How do I do a wire transfer into an account?

• General Instructions
• USD$ Wires

Please note before wiring funds, a new account application must be received, processed, and an account number assigned. We do NOT accept third-party wires or wires from third-party money transfer services. Wires must be generated from a financial institution at which you have an account where the registration matches to your optionsXpress account. Funds must be in USD$ only. Applicable instructions, depending on currency and country of initiation, are noted below. Funding will generally be available same day after wire receipt. Please note the wire instructions cannot be used for ACH transactions.

U.S. Dollar ($) Wire Instructions: JPMorgan Chase Bank, NA Swift Code: CHASUS33* (International wires only) ABA # 021000021* (Domestic wires only) A/C 707660205 optionsXpress, Inc.* F/C/T [your name here]* A/C# [your 8 digit account number]* Bank Address: (wires only - do not mail funds) 1 Chase Manhattan Plaza New York, NY 10081 * Required information for all wires.

USD$ Instructions for those initiated within the U.S.: Intermediary Bank Details: JPMorgan Chase Bank, NA 270 Park Avenue New York, NY 10017 ABA: 021000021* Swift Code: CHASUS33 Beneficiary Bank Details: Royal Bank of Canada Toronto, Ontario SWIFTBIC: ROYCCAT2* Account #000014012084* Penson Financial Services Canada Inc.* F/C/T [your name here]* A/C# [your 8 digit account number]* Reference: optionsXpress* * Required information for all wires.

USD$ Wire Instructions for those initiated outside the U.S.: Intermediary Bank Details: JPMorgan Chase Bank, NA 270 Park Avenue New York, NY 10017 ABA: 021000021 Swift Code: CHASUS33* Beneficiary Bank Details: Royal Bank of Canada Toronto, Ontario SWIFTBIC: ROYCCAT2* Account #000014012084* Penson Financial Services Canada Inc.* F/C/T [your name here]* A/C# [your 8 digit account number]* Reference: optionsXpress* * Required information for all wires.

CAD$ Wire Instructions for those initiated within Canada: Royal Bank of Canada Toronto, Ontario SWIFTBIC: ROYCCAT2* Institution #003* Transit #00001* Transit Address: 1 Place Ville Marie, Montreal, Quebec Penson Financial Services Canada Inc.* Account #1050111* F/C/T [your name here]* A/C# [your 8 digit account number]* Reference: optionsXpress* * Required information for all wires.

Back to top  |  Back to Main FAQ Page

How do I establish ACH service for accounts at optionsXpress?

• The ACH set-up process can be initiated by clicking the Establish ACH link on the Transfer Funds page. Once we receive the signed ACH application, we will notify you through a series of e-mails of the steps needed to verify your link. The final email will also supply you with more detailed instructions on how to use the service.
• Once ACH is established, a request to deposit funds can be made on the Transfer Funds page under the Account tab.
• All ACH deposit requests must be received by 3:30pm USA ET to be processed same business day. All other requests will be processed on the following business day.
• ACH Deposits will be available for trading on the third business day after processing.

Back to top  |  Back to Main FAQ Page

How do I deposit a security certificate into an account?

To mail a stock certificate for deposit into an account, follow the instructions below:

1. Sign your name on the back of the certificate exactly as it is spelled on the front of the certificate. All names listed on the certificate must endorse the back. View sample stock certificate (PDF).
2. You will then need to appoint our clearing agent, optionsXpress, Inc., as the attorney to transfer on the back of the certificate, where it states "...I do hereby irrevocably constitute and appoint ___________ Attorney to transfer...".
3. Write the optionsXpress account number under your endorsement. For new accounts, please include your username. Please Note: Everything else on the certificate should be left blank.

For added security, we recommend that you send your certificate(s) using a method that can be tracked (e.g. FedEx, UPS, Registered or Certified Mail). Please mail your certificates to:

optionsXpress Singapore Pte Ltd
3 Pickering Street
#02-51 Nankin Row
China Square Central
Singapore 048660

Back to top  |  Back to Main FAQ Page

How do I withdraw or transfer funds from an account?

You have several options when withdrawing or transferring funds from optionsXpress.

• By Check – You can request a check simply by logging into the account and clicking on the Transfer Funds link under the Account tab. From there you will see a link below "Withdraw from optionsXpress" where you can select to have a check mailed to the address of record.
• By Wire Transfer – A wire can be initiated by logging into the account and going to Transfer Funds under the Account tab. Clicking on the Wire link under "Withdraw from optionsXpress" will lead you to the Wire Requests form. All required information will need to be completed.

Please note that the check we issue is for US-clearing (i.e. US bank instrument), and may take 2 to 6 weeks to clear if deposited with a financial institution outside the US. Furthermore, your local bank may impose a service fee to clear your check.

Back to top  |  Back to Main FAQ Page

How do I fund my account with SGD using internet banking?

• We cannot accept Internet Banking Transfers from DBS/POSB, OCBC, or UOB at this time.
• Please make certain your Bank includes your account title and optionsXpress 8 digit account number in the transfer details. Without these details the transfer will be returned.
• Only Singapore dollars (SGD) will be accepted via Internet Banking.
• Please allow 5 business days for the funds to be converted and made available for trading.
• Funds will be converted to USD at the JP Morgan Institutional FX rate.
• optionsXpress will NOT accept third party transfers. Only the optionsXpress account holder can credit their optionsXpress account.

Bank Name: Bank Branch Code: Bank Code: Account Name: Account Number: Reference (Beneficiary Account Details):

JP Morgan Chase Bank N.A., Singapore 001 7153 optionsXpress 111942861 Your 8-digit optionsXpress account number and account title

Back to top  |  Back to Main FAQ Page