Frequently Asked Questions
From funding your account to trading futures, we've got your
questions covered. Find the answers you need here.
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About optionsXpress
- What is optionsXpress?
- Where are you physically located?
- How are accounts protected?
- What is a Test Drive?
- How do I contact optionsXpress during business hours?
- What is optionsXpress?
- optionsXpress is a pioneer in online stock, options and futures brokerage service to the self-directed investor. We were founded by an experienced management team dedicated to providing investors with an innovative, leading-edge trading environment.
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- Where are you physically located?
- Our main office is at:
- 3 Pickering Street
#02-51 Nankin Row
China Square Central
Singapore 048660 - Back to top | Back to Main FAQ Page
- How are accounts protected?
- optionsXpress is a member of SIPC, the Securities Investor Protection Corporation, which protects against losses caused by the financial failure of the broker-dealer, but not against losses resulting from depreciation in a security's value. Your optionsXpress accounts are protected by SIPC up to $500,000 – including up to $100,000 for cash claims.
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- What is a Test Drive?
- The optionsXpress Test Drive is a FREE trial of our site that allows you to access our suite of investing tools and our educational resources for ten days.
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- How do I contact optionsXpress during business hours?
- You may call us during U.S. market hours at (888) 280-8020. You may also call us during Singapore business hours at (+65) 6536-3922. You may also chat online with customer service or trading staff using our Live Help during U.S. market hours.
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- What does a clearing agent do?
- A clearing agent is a separate financial company which administers certain back office functions on its behalf, including the preparation and handling of account statements, maintenance of and compliance with various books and records requirements, the disbursement of account funds and our custodian of customer assets.
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Questions?
Access live help or call us:
(+65) 6536-3922
System response and access times may vary due to market conditions, system performance, and other factors. Options involve risk and are not suitable for all investors. Please read Characteristics and Risks of Standardized Options or available by calling (+65) 6536-3922. Futures involve substantial risk and are not appropriate for all investors. Please read "Risk Disclosure Statement for Futures and Options" (PDF) prior to applying for an account. All prices in USD unless noted otherwise. All rights reserved © 2010 optionsXpress Singapore Pte Ltd (Singapore Company Registration No. 200504402C)
Barron's, March 15, 2010, 15th annual survey, Rating Online Brokers. optionsXpress US site awarded 4.0 stars out of 5 in overall ratings. Overall ratings refer to US site and are based on Usability, Trade Experience, Trading Technology, Range of Offerings, Research Amenities, Portfolio Analysis & Report, Customer Service & Access, and Costs. optionsXpress US site rated 4+ stars 2002-2010. Barron's is a registered trademark of Dow Jones & Company, Inc. © 2010.
Supporting documentation available upon request by contacting our customer service department at